Banseog [ physical ai ]
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Unclassified roleBoston, Massachusetts

Senior Support Engineer

Sereact GmbHOpen · Oct 20, 2026 checked

At a glance

5+ yearsRemote, USARemoteFull-timeTravel

Senior Support Engineer for AI robotic systems, 5+ years experience

What you will do

  • Provide technical support and diagnose hardware/software issues
  • Manage customer incidents with clear communication
  • Improve support tools and processes continuously

What they ask for

  • 5+ years supporting complex hardware/software systems
  • Experience with Linux, SSH, Docker troubleshooting
  • Strong problem-solving and communication skills

Nice to have

  • Experience with AI, robotics, ROS
  • Experience with Kubernetes, cloud, DevOps
  • Experience in warehouse automation or industrial manufacturing

Summarised by Banseog from the company's official posting. The official posting is the reference for conditions and details.

What the posting states

Only what the company's official posting says, in its own words.

Education
Bachelor'sMentionedBACHELOR:Computer Science, Engineering, Robotics
Level
SeniorMentionedSenior Support Engineer
Pay
$180,000 – $210,000MentionedBase salary range: USD $180,000 - $210,000
Bonus
MentionedPreferred• Equity/Bonus
Equity
MentionedPreferred• Equity/Bonus
Travel
MentionedRequiredOccasional travel within North America may be required to support deployments, critical service eve…
Benefits
MentionedPreferredCOMPENSATION & BENEFITS

Not stated in the posting: Visa sponsorship · Language. Not stated does not mean not offered. Check the official posting.

Skills in the posting

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